
See our article here: UAC issues with QS/non-admin computers

this makes the service que very messy and plays havoc when keeping track of support requests over periods of time as we can have 20+ "admin" tickets. As we are in a domain none of our PC's have admin rights, to access UAC we have to accept the QS ticket, assign to ourselves, login with windows authentication and then this creates a new "Administrator" service request, which we then again have to accept, assign to ourselves and login again with the admin account. We are currently using the QS option, however we notice issues mainly with UAC.

We recently purchased a business license of TeamViewer to aid with offsite workers and access computers onsite remotely.
